Shipping & Returns Policy

Shipping

For items that we have in stock, kindly allow 15-20 days for the items to be processed and shipped.

Made-to-order, custom and specially handcrafted products will be shipped in 4-6 weeks or longer depending on the work the style requires.

Your order will be shipped only after receipt of the complete payment.

All prices specified on the website are inclusive of GST and shipping charges.

Kindly note in case of any returns shipping charges will we borne by the customer.

We have a 10-day return policy. Any acceptance of returns beyond this period is at the sole discretion of www.rockystarworld.com

Write to us at info@rockystarworld.com for further queries, we will be glad to assist you.

International Shipping

All references to ‘Rupee/INR’ on the Website refer to Indian currency. Prices mentioned on the Website for domestic sale i.e. sale of product(s) within India may be different from the prices of similar products intended for international sale i.e. outside India.

Unless otherwise mentioned, the price displayed on the Website for any product(s) in foreign currency represents only the price of the product(s) to be shipped outside India and includes charges towards foreign shipping cost, any custom fees, import duties, taxes and levies which would be extra. Further also take note that the actual amount to be paid by you as an international purchaser will be the equivalent amount in the currency of your credit card/debit card, as per the currency conversions done by your bank/credit card/debit card provider on the date of billing.

Please take note of the dates given before you proceed to checkout. Most garments will be shipped within 6-8 weeks of receiving the order depending on the product style and the country to be shipped. However, this is subject to availability.

Important Information

Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.

Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes.

We are unable to redirect orders once items have been dispatched.

All orders require a signature upon receipt.

Multiple Orders

In case of multiple orders, all items will be shipped as one shipment, once all ordered products are complete.

However, if you wish to receive a particular product earlier, request you to write to us at info@rockystarworld.com and we shall assist you to the best of our ability.

Shipment Tracking & Verification

After you place an order with us you will receive an email confirming your order.

Please note the products will only be shipped once we have received the payment and verified all other details.

You will receive regular updates on the status of your order.

Delays in Shipment

For items that we have in stock, kindly allow 15-20 days for the items to be processed and shipped.

Made-to-order, custom and specially handcrafted products will be shipped in 4-6 weeks or longer depending on the work the style requires.

Number of days will be calculated from the date of payment received in both the cases.

If there is an error in the shipping address you specified at the time of checkout, please email us at info@rockystarworld.com or call us immediately. We are unable to change a shipping address or redirect orders once items have been dispatched.

In case of any other further delay write to us at info@rockystarworld.com and we will be glad to assist you.

Returns & Refunds

For Garments Purchased on Sale

  • No Exchange
  • No Return
  • No Refund
  • Delivery in 15-20 days

Return Policy

We allow a 10-day return policy period for purchases made on our website www.rockystarworld.com . Any acceptance of returns beyond this period is at the sole discretion of Rocky Star Fashions Ltd.

We may accept returns for account credit only. For this purpose we must receive the merchandise within 10 days from the date of delivery. Items must be unused, unworn, unwashed and undamaged by you. Goods will be returned only if they are returned in their original packaging. We do not provide refund on any goods sold. Goods once sold can only be exchanged for replacement or a store credit if they meet our terms and conditions. Since we keep limited inventory and do not always have all sizes available and under such circumstances you can use the amount paid by you whenever you shop with us next time. All conditions applicable to return of goods shall also apply to exchange of goods. To return an item, the customer must write to us at info@rockystarworld.com a prompt response is assured to such mails.

If you are not satisfied with the product received by you for any reason you may have the option to exchange and at our sole discretion to receive a refund. We are not liable for any damages caused to the Product during transit.

Our terms and conditions pertaining to returns and exchange is as follows:-

If you wish to exchange your item for an alternative product, we suggest that you return it for a credit and purchase the new item separately. Our return and exchange policy is however subject to the following:

(a) Items should be returned unused and with all tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer. Kindly write to us in the event any Goods/Products are delivered without tags

(b) Where provided, belts and any designer packaging such as authenticity cards, dust bags, and leather tags should be included with your return.

(c)Unidentified returns may be returned to the sender.

(d) Goods are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item instead of obtaining a refund (refund will be in the form of store credits only), please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. We have made every effort to display as accurately as possible the colours of our products that appear on the Site. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.

(e) All custom made orders are non-returnable.

(f) All early delivery orders will be considered as custom made.

(g) In case of any return/store-credit or alteration the shipping charges will be borne by the customer.

(h) Once a customer mails us for alteration, he/she can’t ask for store credit or refund. Once we get the pick up done.

(i) In an order, if there are more than five products then it will be considered as a bulk order. Return/Refund will not be possible.

We at Rocky Star aim at ultimate customer satisfaction and to create and maintain valued relations.

However, if the product received is incorrect and does not match the item in the order confirmation, we request you to return the product to us in its original packing including: hangers, plastic wrap, tags, boxes, dust bags etc.,

The shipping charges in this case will be borne by us.

For International Exchanges

We do not accept returns, however if the product is incorrect or arrives damaged we will try our best to resolve the issue. Write to us at info@rockystarworld.com and our team will reach out to you at the earliest.

List of non-returnable or non-exchangeable products

Custom made products;

Altered products as per the specifications/measurements provided by you;

Products that are purchased in any sale / promotion organised by Rocky Star and Products which were identified/marked as non-returnable or non-exchangeable at the time of purchase.

Cancellation & Refund Policy

We allow cancellation of an order within 24 hours of it being placed. Write to us at info@rockystarworld.com.

We will not entertain any cancellations beyond 24 hours barring extenuating circumstances (i.e National Holidays).

Any cancellations accepted beyond 24 hours is at the sole discretion of www.rockystarworld.com

Refund

As part of usual business practice, if Rocky Star receives a cancellation notice within 24 hours of placing the order, Rocky Star shall refund the entire amount.

Miscellaneous

  1. A) By placing a purchase order for a product on the Website, you agree that you are accessing the product(s) available on this Website and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction with Rocky Star through this Website.
  2. B) Before placing an order on Rocky Star you are requested to carefully read the description of product(s), product specific conditions, the Terms and various policies including ‘Returns and Exchange Policy’.
  3. C) As practice Rocky Star returns money into the same bank account/debit card/credit card account from where it received the payment.

Alterations

The basic silhouette cannot be changed.

Alterations will be accepted in terms of adding a plain sleeve, covering a sheer part and measurements.

All alterations will be subjected to availability.

All orders once altered will be non-refundable/exchangeable.

We take 4-5 working days to confirm any alterations after receiving a request.

You will be notified if and when an alteration request is approved and confirmed.

Kindly allow us the time of 15-20 working days depending on the extent of alterations required.

Alteration charges will be borne by the customer.

Request you to send your alteration requests to info@rockystarworld.com.

Customisation

All customizations will be subjected to availability.

All custom made order will be non-refundable/exchangeable.

Rocky Star has the right to cancel or withdraw the offer at any given point of time without any prior notification.